Terms and Conditions - Booking and Refund Policy
Bookings: First Aid courses, Event first aid support, Lifeguard Services
50 % deposit required for all group bookings and event medic coverage unless prior arrangement has been made with Category 5 Emergency Care.
Fees must be paid in full prior to the start of any course unless prior arrangement has been made with Category 5 Emergency Care.
Payment can be made by the following methods:
Cash, Direct Deposit, Credit Card,.
Payment by Credit Card will attract a 1.5% surcharge (Visa & Mastercard).
We do not accept cheque or American Express
Any discount offered is subject to terms agreed at time of booking and only applies if fees are paid by the due date.
Fees that are not paid by the due date will incur the following late fees:
5% of the invoice total in addition to the original invoice total
a further 5% of the invoice total for every further week where the invoice goes unpaid in addition to the original invoice amount
Debt recovery action will be taken for fees unpaid after 90 days from due.
Category 5 Emergency Care reserves the right to cancel a course if insufficient bookings are made prior to the start of a course. See refund section below.
Refunds on Course fees and materials
1.1 This refund policy applies in the following circumstances:
(a) Where fees have been paid by the client and received by CATEGORY 5 EMERGENCY CARE prior to a course; or
(b) Where there is a contractual agreement with a client that an invoice for the applicable fees and charges will be issued for payment following the conclusion of the course. A contractual agreement is considered to be an official purchase order from the client, a written request/confirmation issued by the client, a CATEGORY 5 EMERGENCY CARE quote signed by the client, or official booking confirmation issued by CATEGORY 5 EMERGENCY CARE to the client.
1.2 A full refund of fees paid will be given if:
(a) The course is cancelled by the CATEGORY 5 EMERGENCY CARE;
(b) The course is rescheduled by CATEGORY 5 EMERGENCY CARE to a time and/or location that is unsuitable for the client;
(c) CATEGORY 5 EMERGENCY CARE is unable to accommodate the client on a course; or
(d) A client gives notice (in writing, where possible or alternatively by phone), that they will not be attending the course or are cancelling the group booking.
*The following administrative fees apply:
More than two weeks prior to the event/course– Full refund*
Less than two weeks prior to the event/course – 25% of fee*
5 working days but more than 2 days prior to the event/course – 50% of fee*
Less than 2 days (48 hours from start of course): 100% of fee** Travel and other costs will still be charged if applicable. Refund is for course fees only
The client will still be charged for any costs involved with travel cancellations. (Pre-booked flights, accommodation etc.)
1.3 No refund will be issued, or contractual fees will remain due and payable, and no transfer to an alternate course will be granted if:
(a) A client fails to attend a course, and has not provided notification that they will not be attending the course;
(b) A client commences a course but fails to complete the course either through:
i. Failure to attend the whole of the course; or
ii. Failure to achieve competency in the course
Except in the case of illness or injury as referenced in Section 1.4(b).
1.4 A refund will not apply, but transfer to an alternate course may be granted (and an administration fee may be charged – refer Section 2) if:
(a) A client advises their inability to attend a booked course more than seven (7) days prior to the course commencement date; or
(b) Due to illness or injury, a client fails to commence a course or cannot continue with a course. Under these circumstances:
i. CATEGORY 5 EMERGENCY CARE must be advised of the reason for inability to commence or continue with a course;
ii. The client may re-book onto another course within three (3) months of the original course date;
iii. Failure to re-book onto another course within three (3) months of the original course date may result in a forfeiture of fees paid.
1.5 If a client is unable to attend a course:
(a) A substitute attendee may take their place at no additional cost if notice in writing is provided more than two (2) business days prior to the commencement date for that course.
(b) An administration fee (refer Section 2) may be charged if notification in writing is provided less than two (2) business days before the commencement date for that course.
1.6 Where pre-course materials have been supplied to a client, a resource charge will apply if the client is granted a refund or the course is cancelled by the client, and the client then fails to return the pre-course materials in an unopened and undamaged condition (fit for resale). The resource charge is in addition to any applicable administration fee, and may also apply if replacement resources are required. (Refer Section 2)
2.1 Where a refund or course change has been applied for according to this policy, or where replacement resources are required through no fault of Category 5 Emergency Care, the below fees and charges may apply:
Administration Fee – 25% of quoted charges
Replacement or Reprint - Statement of Attainment/Statement of Attendance $30.00
Replacement Resources- 30% of course RRP