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Terms and Conditions - Booking and Refund Policy

Event Medical & Lifeguard Services
  • 50 % deposit required for all event medic coverage unless prior arrangement has been made with Category 5 Emergency Care.

  • Fees must be paid in full prior Three (3) business days prior to the start of any course/event unless prior arrangement has been made with Category 5 Emergency Care. Category 5 reserves the right to withdrawal services if payment is not made within the required timeframe.

  • An administration fee of 25% of the invoice total will be charged if full payment is not made by the due date.

  • Payment can be made by the following methods:

    • Cash, Direct Deposit, Credit Card,.

    • Payment by Credit Card will attract a 1.5% surcharge (Visa & Mastercard).

  • We do not accept cheque or American Express

  • Any discount offered is subject to terms agreed at time of booking and only applies if fees are paid by the due date. If fees are not paid by the due date any discount will be automatically forfeited and the full amount charged.

  • Fees that are not paid by the due date will incur the following late fees:

  • 5% of the invoice total in addition to the original invoice total

  • a further 5% of the invoice total for every further 7 days where the invoice goes unpaid in addition to the original invoice amount

  • Debt recovery action will be taken for fees unpaid after 90 days from due.

Event Cancellations

  • Category 5 Emergency Care reserves the right to cancel our services at any time prior to or during an event if at any stage we feel the safety and wellbeing of our staff are jeopardised. Pro rata refund may be available depending on circumstances of cancellation.

  • If an event is cancelled by the client:

  • *The following administrative fees apply:

  • More than two weeks (14 days) prior to the event– Full refund of medic coverage fees*

  • Less than two weeks (14 days) prior to the event – 25% of medic coverage fee*

  • Five (5) business days but more than two (2) business days prior to the event – 50% of medic coverage fee*

  • Less than two (2) business days from start of course): 100% of invoice total (inclusive of medic coverage fees & travel expenses)

  •  *Refund is for event medic coverage (onsite) fees only. The client will still be charged for any costs involved with travel cancellations. (Pre-booked flights, accommodation etc.)

Courses

 

50 % deposit required for enrolment into courses unless prior arrangement has been made with Category 5 Emergency Care.

Fees must be paid in full prior Three (3) business days prior to the start of any course unless prior arrangement has been made with Category 5 Emergency Care. Category 5 reserves the right to withdrawal services if payment is not made within the required timeframe.

An administration fee of 25% of the invoice total will be charged if full payment is not made by the due date.

Payment can be made by the following methods:

Cash, Direct Deposit, Credit Card,.

Payment by Credit Card will attract a 1.5% surcharge (Visa & Mastercard).

We do not accept cheque or American Express

Any discount offered is subject to terms agreed at time of booking and only applies if fees are paid by the due date. If fees are not paid by the due date any discount will be automatically forfeited and the full amount charged.

Fees that are not paid by the due date will incur the following late fees:

5% of the invoice total in addition to the original invoice total

a further 5% of the invoice total for every further 7 days where the invoice goes unpaid in addition to the original invoice amount

Debt recovery action will be taken for fees unpaid after 90 days from due.

Course Cancellations

A full refund of fees paid will be given if:

(a) The course is cancelled by the CATEGORY 5 EMERGENCY CARE;

(b) The course is rescheduled by CATEGORY 5 EMERGENCY CARE to a time and/or location that is unsuitable for the client;

(c) CATEGORY 5 EMERGENCY CARE is unable to accommodate the client on a course.

 

If a client gives notice (in writing, where possible or alternatively by phone), that they will not be attending the course or are cancelling the course.

*The following administrative fees apply:

More than two weeks (14 days) prior to the event/course– Full refund of tuition fees*

Less than two weeks (14 days) prior to the event/course – 25% of tuition fees*

Five (5) business days but more than 2 days prior to the event/course – 50% of tuition fees*

Less than two (2) business days from start of course: 100% of invoice total (including tuition fees and travel expenses)

*Refund is for course fees only. The client will still be charged for any costs involved with travel cancellations. (Pre-booked flights, accommodation etc.)

 

No Show Policy

No refund will be issued, or contractual fees will remain due and payable if:

(a) A client fails to attend a course, and has not provided a minimum of two (2) business days notification that they will not be attending the course;

(b) A client commences a course but fails to complete the course either through:

i. Failure to attend the whole of the course; or

ii. Failure to achieve competency in the course

In addition to the full fee an administration fee of $50/person will be charged if a client wishes to book into another course date.

In the case of illness or injury:

A refund will not apply, but transfer to an alternate course may be granted (and an administration fee may be charged) if:

(a) A client advises their inability to attend a booked course more than two (2) business days prior to the course commencement date; or

(b) Due to illness or injury, a client fails to commence a course or cannot continue with a course. Under these circumstances:

i. CATEGORY 5 EMERGENCY CARE must be advised of the reason for inability to commence or continue with a course;

ii. The client may re-book onto another course within three (3) months of the original course date;

iii. Failure to re-book onto another course within three (3) months of the original course date may result in a forfeiture of fees paid.

If a client is unable to attend a course:

(a) A substitute attendee may take their place at no additional cost if notice in writing is provided more than two (2) business days prior to the commencement date for that course.

(b) An administration fee may be charged if notification in writing is provided less than two (2) business days before the commencement date for that course.

1.6 Where pre-course materials have been supplied to a client, a resource charge will apply if the client is granted a refund or the course is cancelled by the client, and the client then fails to return the pre-course materials in an unopened and undamaged condition (fit for resale). The resource charge is in addition to any applicable administration fee, and may also apply if replacement resources are required. 

Group Bookings

Group bookings are available on request. Minimum charges/participant numbers apply for a course to be considered a group booking.

Group bookings can either be delivered onsite at the client's workplace/venue or at Category 5 Emergency Cares training centre.

Additional fees may apply for travel and accommodation if required.

Contact training@category5.net.au for more information.

 

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