Frequently Asked Questions
We have listed some of the more common questions we get asked about.
Please click on the relevant heading below.
EQUIPMENT SALES & RESTOCKING SERVICE
If your question is not listed here, please contact us on email@example.com
Are your first aid courses Nationally Recognised?
Yes. We deliver nationally recognised training on behalf of Allens Training (RTO 90909) our partner RTO.
We also deliver certain courses that are industry recognised such as:
Lifeguard, Sports Trainer, Mental Health and Community Care. Many of these have Nationally Recognised Units of Competency Emebedded into them. Eg- Level 1 Sports Trainer course has HLTAID011 Provide First Aid included.
Contact us for more information.
What is the minimum number of participants to make a group booking for a course?
Usually the minimum charge is for 8 people for first aid and CPR courses. Discounts may apply for group bookings.
We also have an option with no minimum participant requirements. In this case the client pays a daily tuition fee plus a set fee per person for certification. This option works out cheaper for larger groups (12 or more).
*Please note travel and accommodation if required are an additional charge.
What if I can't make it to my course?
You can re book into a course at another time (administation fee may apply) or you may be entitled to a full or partial refund.. We require a minimum of Two (2) business days notice for cancellations, otherwise no refund will be given. If you have booked into a course and do not show up for the course without contacting us prior, then no refund will be given and you will still be liable for any outstanding fees.
Please see our Bookings & Cancellations page for more information
How do your RAW First Aid courses differ from other providers?
RAW first aid will give you extended knowledge and skills to deal with situations that may occur whilst in a remote location. Unlike many "Remote Area" first aid courses, that add on a remote section to a standard course, our courses are Remote & Wilderness focused from the start.
Our courses are scenario based which means you get hands on experience to prepare you for the real thing. Our scenarios are designed to be realistic (fake blood. moulage, props).
Why can't I perform CPR on a table anymore when I have been allowed to do this in the past?
For a number of years there has been a requirement to perform 2 minutes of CPR on an adult mannequin (and child depending on your course) on the floor. This is a mandatory requirement under national training regulations and we have no flexibility on this. There are no exceptions to this rule.
If a course participant can't perform CPR on the floor they cannot pass the CPR component of the course.
While this has always been a requirement, there was some flexibility if a participant was deemed to have a temporary condition that prevented them from demonstrating CPR on the floor. This option has now been removed as people were getting passed for CPR but were never going to be able to perform CPR on the ground. There have been cases where some were actually required to perform CPR for real, but were unable to (with potentially catastrophic consequences) despite being incorrectly deemed competent for CPR.
EVENT HEALTHCRE SOLUTIONS
How much does it cost to have first aid/medical coverage at my event?
That depends on a few factors.
- The type of event, location and the level of care required.
- The risk rating of the event. Certain events will are a higher risk than others (eg- motor sport, rodeos, adventure.sport, music festivals etc have a higher risk rating than a school sports event)
- The number of people attending
Our prices start at $60/hour (ex gst) for basic coverage.
We can provide Nurses, Doctors, Paramedics, Medics (Paramedic/Nursing students), Lifeguards, Sports Trainers depending on the event requirements.
Is an "Event Medic" the same as a Paramedic?
Medics are NOT registered Healthcare Professionals (Paramedics, Nurses, Doctors) and as such, the title medic is not protected. Virtually anyone can call themself a Medic. Many ‘medics’ have little more than a 3-4 day Advanced First Aid certificate and little to no actual experience in managing medical emergencies. Category 5's Medics are 2nd or 3rd Year Paramedic Students and have generally had at least 100 hours of on-road clinical placement with a State Ambulance Service. We put our medics through regular training to ensure they are adequately prepared.
The managers of Category5 Emergency Care are all Emergency nurses and Paramedics who have seen the sad results of inexperienced medics who have been placed in situation they were not trained to be in. It’s because of this, we will always advocate for a proper risk assessment, and we will never accept events where we feel our staff and the community will be placed at risk. As a company we will advise you if we feel the requested medical assistance will not meet the “coroner test”.
We accept that we may cost more and you may go with a different provider and that’s ok. However, to ensure you are actually getting what you need for your event, we recommend you ask the following questions to your medical provider:
1: What level of medical staff are you providing?
2: Ask for a copy of their qualification. If they are a nurse, paramedic or doctor ask for their
AHPRA Number and full name. Then search the details at https://www.ahpra.gov.au. If their
name doesn’t come up or they refuse to provide this information, question why?
3: Ask for a copy of their insurance.
4: Ask for the name of their Medical Director and a copy of their Clinical Practice Protocols.
As a company we are always happy to share this information, they should be too.
Can you transport a patient to hospital from an event?
We do not provide transport to hospital from an event as state law generally prohibits this. We will always call the State Ambulance Service when a patient requires transportation. We provide a full handover to Paramedics prior to transport. This also ensures your event can continue due to us remaining onsite.
In rare circumstances in remote areas, we may be authorised to transport a patient to the nearest Primary Healthcare Centre or closest runaway to meet RFDS or Rescue Helicopter. If this occurs, an event may need to temporarily cease operating until we return to the event.
Stay tuned. Questions will be added shortly
EQUIPMENT & RESTOCKING
How much is your restocking service?
It depends on how many kits you need serviced and how much equipment is required to refill them. We charge a service fee to audit the first aid kit(s)/equipment and in addition to this you pay for the cost of replacement items. We audit kits to ensure they meet WHS compliance in casue the regulator ever audits you.
Service fee is currently:
$60 (ex gst) to audit 1-3 kits and $15 for each additional kit (This does not include the cost of replacement items)
Stay tuned. Questions will be added shortly